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# "Great tool"

Hotel Østerport, Denmark

## Make time for what matters

78%
of all arrivals has contact information

48%
of all guests checked-in pre-arrival

25
payments methods

Time
to talk to guests

Housed in an iconic Østerbro landmark, built in the golden age of modernism, Hotel Østerport has been meticulously restored and reimagined into a modern hotel. Alive with original details, the hotel with 170 rooms offer guests a home-away-from-home.

Kyra Mengeu

General Manager, Hotel Østerport

Great tool!

The teamwork approach the Company has to solving any property unique issues or challenges together we have always been able to figure a way out. Easy to use dashboards and searching.

**Challenges**

At Hotel Østerport, the majority of guests stay for just one night, which can create a busy reception area and long lines for check-in and out. As part of exceeding the guest experience Hotel Østerport wanted to reduce any unnecessary hazzle during check-in.

**Solution**

With AeroGuest Journey guests are able to check-in in multiple ways through both web, iOS or Android. AeroGuest minimize the risk for a long line at the front desk and meet todays guest demand for controlling any aspects of their travel.

**Impact**

Hotel Østerport has seen a significant uptake in the use of AeroGuest, with 48% of guests now checking in using AeroGuest Journey. This is partly due to the convenience of mobile payment and digital room key access offered by AeroGuest, both functionalities and incentives embraced by their guests.

## Similar insights

\
\
United Kingdom\
\
**TheLandmarkLondon**\
\
In one month The Landmark London went from 2 to 25 payment methods increasing complete guest journeys by 50%. Online payment volume increased by 50% providing front desk with a lot of guests with credit cards on file.\
\
Read the full story

\
\
Sweden\
\
**VarbergKusthotell**\
\
The information guests provide when they book their stay is a goldmine of insights that can fundamentally enhance the guest experience and the hotel's profitability.\
\
Read the full story

\
\
Denmark\
\
**HotelØsterport**\
\
Hotel Østerport has seen a significant uptake in the use of AeroGuest, with 39% of guests now checking in using AeroGuest Journey. This is partly due to the convenience of mobile payment and digital room key access offered by AeroGuest, both functionalities and incentives embraced by their guests.\
\
Read the full story